Billing Support Helpdesk

Location: Ann Arbor, MI

Type: Full Time

Min. Experience: Mid Level

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

Employment Type: Full-time, non-exempt, telecommute.
Shift to fill: Monday-Friday, 8am-4pm ET

Examples of Responsibilities:

  • Delight the customer with billing assistance to inquiries via phone, chat, and email.
  • Quote prices for services, upgrades, downgrades, etc.
  • Review incoming orders to ensure service is delivered promptly.
  • Check orders that have been flagged for review for possible activation.
  • Process account terminations and refunds, where applicable.
  • Handle chargeback inquiries.
  • Perform regular audits.

Required Skills:

  • Excellent interpersonal skills with direct customer interaction experience.
  • Previous billing experience and/or WHMCS experience a plus.

Benefits:

  • Subsidized health insurance, dental and vision coverage also available.
  • Paid parental leave.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Company events - previous events included Summer BBQ, holiday party, whirlyball, bowling

* Starting pay is $12.50 - $14 per hour *

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