Support Helpdesk I

Location: (Multiple states)

Department: Customer Support

Type: Full Time

Min. Experience: Entry Level

A2 Hosting, Inc. is a premiere web hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates should have previous experience in the web hosting industry. Both Windows and Linux hosting experience is preferred. International hires are welcome to apply. 

Employment Type: Full-time, non-exempt, telecommute.

Responsibilities Include:

  • Turn every customer into a brand advocate by delivering a remarkable support experience.
  • Get technical and provide creative solutions for complex user problems. 
  • Go the extra mile to fulfill client support requests. 
  • Collaborate with team members and contribute positively to A2’s Customer Oriented Culture.

Required Skills:

  • Excellent written and verbal communication skills.
  • Familiarity with common web hosting services (Apache HTTP, FTP, SSH, MySQL, DNS)
  • Patience and perseverance to provide technical support to non-technical users.    
  • Some experience with PHP, CSS, web server configuration, Linux CLI and PowerShell. 
  • Familiarity with WordPress and running a website is required.

Benefits:

  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
  • Quarterly bonus.
  • Company events - previous events included Summer BBQ, holiday party, whirlyball, bowling

Salary:

Depends on technical experience and industry knowledge.

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