Web Hosting Migrations Specialist (Tuesday- Saturday, 4p-12a ET)

Remote

Full Time

Support

Mid Level

Here at A2 Hosting, the Migration Specialist is responsible for providing exceptional customer-service to current customers throughout the migration process. The Migration Specialist will resolve technical and general service requests and execute migrations while providing an exceptional customer service experience.

Working alongside a team of passionate professionals and leaders, the Migration Specialist will be an integral part in ensuring that A2 Hosting is a leader in customer- focused web hosting services.

**We are currently in need of candidates who can work a Tuesday- Saturday, 4:00pm - 12:00am ET shift**

What you'll do:

Provide outstanding customer service to customers throughout the migration lifecycle; including obtaining relevant pre-migration information, executing the migration, and following up with the customer post-migration
Reviewing and processing incoming and/or flagged migration requests in accordance with company procedures and service level agreements
Escalating and discussing complex inquiries to team lead as necessary to ensure positive outcomes for customers
Meeting and maintaining agreed upon productivity goals during each shift
Assisting with troubleshooting for members of the support team as necessary (we love team players!)
Assisting with system and network project implementations

What will make you succeed:

Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
Basic to intermediate working knowledge of MySQL database software, cPanel/WHM, iptables, Red Hat Package Manager, and CLI-based text editors
Proficient with computers with the ability to efficiently learn new software
A solutions-oriented mindset with a strong analytical streak
Effective time management skills including multitasking and prioritization
Strong customer-focused mindset with the ability to adapt to different and potentially complex situations

Research shows that women and people from under-represented groups often apply to jobs ONLY IF they meet all of the qualifications. However, no one ever meets 100% of the qualifications, nor should they. A2 Hosting focuses on hiring people, not just skill sets, and encourages you to apply, even without meeting every qualification. We look forward to your application.

A note on the location:
A2 Hosting is a fully remote organization with a globally distributed workforce. With that, there is a lot of flexibility on where our team members can work, although there may be position specific limitations or requirements for the role.

Additionally, since each state in the US operates as an independent entity, companies must have business licensing to hire in each state. Because of that, A2 Hosting is not able to hire in all states. At this time, we are licensed to hire in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OH, OK, OR, PA, SD, TX, UT, VA, VT, and WI.

US-based candidates who do not reside in one of the above states are unable to be considered for employment at A2 Hosting.

Why Work for A2 Hosting:

A2 Hosting provides a collaborative and team-focused work environment with a focus on training and development for all of our team members. We strive to promote from within, provide growth opportunities, and encourage our team members to embrace the curious and passionate core values that drive us forward. Additional benefits, based on location, are below:

Benefits for ALL Team Members, regardless of location:

Generous amount of Paid Time Off (PTO) hours, available DAY 1!
The ability to work from home; this position is 100% remote
Paid parental leave
Free hosting services (we want our team to see why we're the best!)

US Specific Benefits (for US based team members only):

Subsidized health insurance - A2 Hosting pays a substantial portion of insurance costs for our team members
Low-cost, high coverage dental and vision insurance options
Company-matching 401(k) plans (Traditional and Roth available)
Company-sponsored life and disability insurances

About A2 Hosting:

In 2001, our CEO, Bryan Muthig, started A2 Hosting from a two-room office in Ann Arbor, Michigan. With a mission to help the world succeed online, he wanted to make it easier for people to thrive on the internet. Fast forward to over two decades later, Muthig has used his passion and strong technical background to build a globally recognized web hosting company, with data centers all over the world. Even with this growth, A2 Hosting hasn’t strayed far from our roots. Today, with almost 200 passionate team members around the globe, we use our knowledge, skills, and resources to help our clients bring their digital visions to life every day.

Continuously driven by our core values, we focus on creating world-class customer service interactions for new and current clients, regardless of their technical expertise. That passion, paired with continuous curiosity and desire to provide fast, user-friendly service, is the reason we have been successful for the last 20 years. Ready to bring your passion to the team? Apply now, we look forward to speaking with you.

FOR US-BASED CANDIDATES: A2 Hosting is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster

E-verify Right to Work Poster

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you 18 years of age or older?*

Can you work weekends?*

Can you work evenings?*

In a few sentences, please tell us about your experience with migrations*

What hosting control panels have you worked with?*

We are currently hiring for a Tuesday- Saturday, 4:00pm- 12:00pm ET shift. Are you able to work these hours?*

What is your desired annual salary in USD?*

To US applicants: Which of the following states do you currently reside in and plan on working in?

To international candidates who are located outside of the US, please select the international option.*

If you were selected for this role, what level of notice would you need to provide to your current employer before starting with us?*

If you were referred for this role by a current A2 Hosting team member, please enter the name of the person who referred you (Optional)

I represent that the answers and information given by me to A2 Hosting, Inc. (the “Company”) in this application and throughout the application process are true and complete. I understand that any incomplete, misleading, or false statements in this application or in an interview can result in immediate disqualification or termination, if hired.

I authorize the Company to verify, both at the time of application and later during my employment, if I am hired, any of the information concerning my background, including, but not limited to, my employment, driving record, education, criminal history, or medical history (post-offer only), with the appropriate individuals, companies, institutions, or agencies, and I authorize them to release such information as the Company requires, including my prior disciplinary employment record, without any obligation to give me written notice of such disclosure.

I specifically authorize the Company to conduct a review of my publicly-available online presence, including but not limited to my participation on social media and professional networking websites (e.g., Instagram, LinkedIn).

I understand that the Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, weight, height, marital status, familial status, status as a covered veteran, or other protected status in accordance with applicable federal, state, and local laws.

My selection of "I agree" below indicates that I have read, understand, and agree to the above paragraphs.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application