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Sales Solutions Specialist

A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking a Solutions Specialist who can help grow our sales team and further enhance the customer experience.

Employment Type: Full-time, non-exempt, 100% telecommute. 

What you will do:

  • Answer warm sales inquiries via phone calls, tickets, and Live Chats - no cold calling required.
  • Work with the client to understand their actual needs and suggest the appropriate service and plan.
  • Translate technical requirements to one or more of our solutions.
  • Escalate complex inquiries to senior Solutions Specialists.
  • Provide weekly performance and trends to Solutions Lead.

Expectations:

  • Identify customer business goals and needs rather than push sales. Focus on the long term client relationship rather than short term revenue.
  • Leverage the Support and Engineering team to create creative solutions for our clients.
  • Must be able to work with others in a team. 
  • Demonstrate excellent verbal and written communication and interpersonal skills while displaying a high energy level and positive attitude.
  • Identify and develop strategies to overcome obstacles in the prospect’s decision making process.
  • Be a self-starter with excellent time management and organizational skills.

What we're looking for:

  • Excellent interpersonal skills with direct customer interaction experience.
  • Excellent verbal and written communication skills.
  • Attention to detail and being organized are a must.
  • Knowledge of the web hosting industry is a bonus!

What we offer:

  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Paid parental leave available.
  • Quarterly bonus program
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