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Migration Specialist

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

  • Passionate - We take pride in what we do
  • Collaborative - We think about the team first
  • Customer Focused - We are empathetic and respectful
  • Curious - We desire to learn and do better
  • Agile - Nimble, adapt to change quickly

What you’ll do

The Migrations Specialist at A2 Hostings role is to provide migration support to our customers. Resolves technical and general customer service issues by performing the following duties.

Who you’ll work with 

As a migration specialist you work with the migration team, and collaborate occasionally with various departments within A2 Hosting. 

Who you are 

  • Responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration and following-up with the customer to address any post-migration concerns.
  • Follows support policies and procedures as set by management.
  • Meets with management concerning company agendas.
  • Resolves migration requests within service level agreement (SLA).
  • Works with managers and support leads to identify and correct areas of improvement within support.
  • Responds to and resolves requests as per special instructions and modus operandi.
  • Attends meetings and training sessions as scheduled.
  • Assists with emergency mitigation and response by proper escalation and taking all appropriate action.
  • Assists with system and network project implementation.
  • Performs other duties as assigned.

Skills you have 

  • Associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school; or four to six years related experience and/or training
  • Two years Linux administration experience and one year experience programming with interpreted languages required.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • To perform this job successfully, an individual should have knowledge of word processing software, including CLI-based text editors such as vi and nano; spreadsheet software; internet software, including browsers, chat clients, mail clients, and softphones; MySQL database software; cPanel/WHM; iptables; Linux; Red Hat Package Manager; and other internet technologies

3 Reasons you should apply:

  • You take ownership of the customers' overall experience 
  • You enjoy collaborating with others 
  • You’re able to properly define problems, collect, analyze and apply data

 

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